VSummer Suites by RR JBcity

Non-response after booking; ok stay

Liked Keys Easy to collect. When they remembered to send messages just a few days prior to my arrival. They dun answered my questions, yet remembered to remind me a few times to send deposit. I asked for instructions on bank transfer, they keep saying will send 1 day b4 arrival. I dun like last minute. Deposit is returned to me quite promptly b4 7pm after I checked out. Short grab ride from JB Sentral. Convenient location. [Continue with What Didn't u like?] 5. Swimming Pool--not their fault. Constructions all ard, dusty and noisy. Only positive side is the pool has jacuzzi and aqua-aerobics equipment. Stated time for use of facilities is 9am – 7pm, which is like what?

Disliked For 3 weeks, Total lack of response after booking. I asked questions through the messaging system on Booking.com app, email, and whatsapp the contact number listed, all no replies. I was stressed and anxious. Booking.com is not particularly helpful, just said they have messaged them, wait 48h for their response. 48h after 48h, still no response. I thought I was scammed. Paid and total disappearance. How can I be assured that I would get the check-in details on the day of my arrival, when they totally ignore all my messages?? It was only when I found 3 other contact numbers, hidden somewhere in their information page on Booking.com, that 1 of them responded. Even so, they replied with links instead of directly answer my questions. Communication is the worst I have encountered in all of my accommodations. 2. Living Room-- Living room no coffee table. The broken coffee table was hidden behind the stairs. Tv remote controls no batteries. They provided batteries on D2. After inserting batteries, can switch on TV, but cannot watch live TV and Youtube, as the Tv is stuck on its setting page. Wifi stopped working on D2 night. Informed them, no help provided. Floors are clean, but furni

Liked Nice

Very good

Superb

For a basic stay is satisfactory. Do not expect much.

Liked The location was good, and Food Generation JB is only a few minutes' walk away. There are various stalls from which to choose.

Disliked The building's façade is little untidy, and there are pigeons near the unit where we were sleeping. The apartment was not well maintained and is dusty.. However, the owner must inspect the couches, as well as the area beneath the bed, which is filthy with crumbs and other debris.

Very good

Liked The location was the best thing about the property - albeit the ongoing RTS link construction, the building was very easy to locate. There was a food court located right in front of the building, the R&F mall is 5-7 minutes walk away, and the JB CIQ is a 10 min ride away (it was very close but the traffic gets really bad in the evening). The host was nice and very informative, and self check-in/out was very easy. The property also had a self-service laundry which was available 24/7 at a very reasonable price - it was less than USD 3 for wash and dry (including detergent and fabric conditioner) for a 6kg load.

Disliked While the unit was very spacious and comfortable (a huge living room and kitchen, 2 bedrooms and 1 T&B), there are a few things that the host can definitely improve on. 1) The T&B needed deep cleaning as the grout is starting to get moldy. 2) Whoever is in charge of the upkeep/maintenance needs to thoroughly check if all the utensils/kitchenware have been washed properly (take note, the check-out is as 12PM and check-in starts at 3PM and we did not check in until 9PM) as some of the plates were still greasy. 3) Toilet paper is provided however, it would be best to provide either kitchen towels or reusable/washable towels. 4) The A/C in the living room needs to be cleaned/serviced as it was not cooling as much as the A/C in both rooms.