Victory suites

Liked Good central location, clean and spacious room as shown in the photos. The infinity pool is exactly as shown with the fantastic view, and the gym a floor below is also nice. You order room service for things like free bathrobes or even food delivery through a provided QR code. The check-in process was terrible, mainly due to lack of communication. There are two twin buildings that are mixed hotel/residential usage, with several hotel desks in each building. You want to go to the Platinum Suites 2/The Face STYLE building (not The Face SUITES), and then look for the LUMA desk. This information should have been given to us before our arrival, but we finally told this after calling their number on Whatsapp after going back and forth between the buildings multiple times. The line at the desk was also quite long and slow.

Comfortable in good location but could be improved

Liked Great location, nice, spacious room, comfortable with good gym. Check-in however was a nightmare, nobody seems to know where this place is, we were sent from one building to the other, from desk to desk carrying our heavy bags around until we finally found the right place. 500 MYR deposit for the key is also pretty steep, not had this anywhere else in Malaysia. The lifts are also a nightmare, they’re way too busy for the 4 lifts in operation, takes ages to get up and down. Pool was also shut every time we tried to go and use it, despite this it was still heaving with people up there. We also had little ants all in the sofa and the rug looked like it had blood stains on it.

Liked The apartment had 2 spider webs in the toilet and a spider sitting there too. Both toilets were gross, towels were bad quality- we had to constantly request for towels rather than washing n using them again. The rug in the lounge room had stains all over, very unclean. Air conditioning generator was near the bedroom and it was so noisy, I couldn’t sleep because it was so loud. The area was too noisy as well. Do not recommend.

Liked The poll had a good view of the towers