Velocity KL By PSM Luxury Suites

The tv was not working. I was told that technicianwould come the next day but unfortunately nobody came. A bit disappoin

Overall is good

Liked Safety

Disliked The bed and pillow smell like not using for a long time

Acceptable stay

Liked It is very near Sunway Velocity Mall, so it is quite easy to get whatever you need, whether food or shopping. The check-in process is easy. The car park is actually quite close to the lift if you manage to find the correct area to park.

Disliked The bed is quite far from the TV, so you need to move to the sofa in front of the bed to watch comfortably, which was a bit different from what I expected. You may also need to look around a little to find the building.

Ok Overall

Liked Location, unique themed unit, television ok, dryer & washing machine provided.

Disliked Dusty air cond, limited toiletries, remote control no battery, hard single bed, sofa bed that's sofa, Oily cups

Liked Very convenient. Just beside the velocity mall.

Frustration. No professionism in running the property.

Liked Did not stay there due to not clear information in the booking and the information provided by the property executive did not telly with my confirmed booking information. The property executive required me to top up price and request a security of Rm 300, which to me is excessive. I called the tel nos provided during the booking did not pick up. All these factors made me suspicious of the genuineness of the booking. I therefore did not comply to the new request and they subsequently cancelled my booking and claimed money from my card. I have to booked a new hotel through Agoda for my guests. I am proceeding to make claims for damages.

Disliked Very upset