VALENTINA SUITES @ ARTE MONT KIARA

Never stay here again!

Liked Nothing to like. When i booking the details mention is 2 Room 3 Queen Bed but actual arrived is not 3 Queen bed. Keep argue don't have 3 queen bed. And karaoke system also no provide. House is dirty, floor sticky, dusty and got many small cockroaches. Then provide guest with torn towels. Even next day was change new unit for us but the room all electric plug cannot use. When we need charge phone we need to go downstairs living hall charge. Really terrible experience.

Disliked Nothing to like. When i booking the details mention is 2 Room 3 Queen Bed but actual arrived is not 3 Queen bed. Keep argue don't have 3 queen bed. And karaoke system also no provide. House is dirty, floor sticky, dusty and got many small cockroaches. Then provide guest with torn towels. Even next day was change new unit for us but the room all electric plug cannot use. When we need charge phone we need to go downstairs living hall charge. Really terrible experience.

Liked The stay itself was enjoyable. The unit was comfortable, clean, and had a very unique and stylish interior design. The overall ambience was beautiful, and the beds were comfortable as well. We also enjoyed the facilities, especially the swimming pool. Overall, it was a pleasant place to stay and we really liked the unit itself.

Disliked I want to leave an honest review based on my experience. First of all, I admit that my group made a mistake. We decorated the unit for a bachelorette party without realizing that decorations and parties were not allowed under the house rules. We take responsibility for that and were prepared to pay for any damages or cleaning that we genuinely caused. However, what disappointed me was how the situation was handled. The management sent us a video showing the damages, but some of the damages shown appeared to have already existed before our stay. I only asked for a fair assessment because I don't think guests should be charged for pre-existing damage. Throughout our conversation, I repeatedly asked for the payment deadline and tried to explain that I was willing to pay for the damages we caused. Instead of answering my question, the representative kept repeating that I was refusing to pay, which was not true. They even sent me a copy of my IC and threatened to make a police report, despite me clearly stating that I accepted responsibility for our part. I believe customer service should remain professional and respectful, especially when resolving disputes. I have no issue paying

6/10

Liked I like the view from the window. And it was comfortable.

Disliked Facilities not entirely available, especially wifi. Not even reached upstairs, no suis that can be used in the room, the check in was a bit confusing.

nice

Liked Every thing

Disliked theres smell when im enter the room. not very pleasant . but nit that bad also the smell doesn't get to the bedroom so its allg

Passable

Exceptional