Valencia Dorm at Mercu Summer Suites KLCC

Liked Premise is clean. Hot water works, filtered water too.

Disliked Irresponsive online customer service.Minimal information provided how to get there . Need to find on my own. Texted to asked direction from nearest train station even blue ticked my message. Finally found the reception chubby short bangla guy not sure if dont understand english or just arrogant i asked question just ignored me. Took wrong key when showing me to the room. Go back down from level 30. Requested towel after i checked in staff very slow in delivering. Showel gel was not replenished dont know how long. Only empty bottles in shower. A/c positioned badly right on top of one upper bunker. Not sure who turn off at night room turn warm. Luckily didnt sleepover only transit before my night train. OVERALL UNPLEASANT EXPERIENCE compared to others hostels i stayed in SEA.

Liked Nothing

Disliked For 8 People only One Washroom and Toilet.they provide every time dirt Towel

Liked Good

Liked Nothing

Disliked The last check in time is 2230... i arrive at the property almost at 2300 due to traffic congestion and the owner not allow me to check in. This is so terrible

Theft and 15 people to one toilet/bathroom… hunger games of hostels

Liked Location was close to towers. Only positive

Disliked People stole stuff from my bed (even my charging adapter and staff didn’t care!) 1 bathroom / toilet for over 15 people and they have to come into our dorm to use it or go out to smoke - making it a major security issue. Bathroom was gross , never had toilet paper and cold showers. Wouldn’t recommend to anyone especially women!

Honestly, the accommodation is beautiful, but it needs a bit more attention.

Liked Very beautiful accommodation with a great view, in an excellent location. It would be a 10/10, but…

Disliked With a little more attention, everything would be perfect. Unfortunately, I had to go to the reception because my card didn’t work in the elevator. I didn’t have any towels, and I had to spend 2 nights in 2 different rooms — and the second room also had no towels. These are small things, but it would be a pity if these issues resulted in 9/10 ratings instead of 10/10.