V Residence at Sunway Velocity by MY TRIP & MY STAY

Liked Location and fast checking. Thank you enjoyed the stay.

Not so good

Liked I

Disliked We booked this apartment through Booking.com for two families (4 adults and 2 children) because the listing indicated two large beds. Unfortunately, the apartment we received did not fully match our expectations. One bedroom had a large bed, but the second bedroom only had a much smaller bed, which made it quite uncomfortable for two adults and a child to sleep together. The mattresses were also not very comfortable. The apartment itself was clean enough, but there were several inconveniences. One of the bathrooms was located outside the bedroom, which wasn't ideal for our group. There were no mirrors in the bedrooms, so everyone had to use the bathroom mirror while getting ready. One of the bedrooms also did not have a ceiling fan, and since we prefer to use both the fan and the air conditioner while sleeping, this was disappointing. We also noticed that only two pillows had pillowcases, while the remaining pillows were missing covers. In the kitchen, there were not enough plates for all six of us, and there wasn't a suitable pan to cook a simple breakfast like an omelet. The only frying pan provided was badly burnt and not pleasant to use. The location is excellent, with conv

The stay was unpleasant, a bad smell, we found two cockroaches, and the bedsheet was torn.

Disliked The unit was smelly and we also found two cockroaches.

Deceptive, disgusting and avoid at all costs

Liked Nothing

Disliked Previous guests smoked heavily in the room and hosts did not inform us before we arrived. When we requested for refund on the same day as we arrived (16 Jul) and also contacted booking.com for the refund, neither booking.com nor the host honoured the refund. The host demanded that we produce evidence that we contacted booking.com on the 1st day of our stay. When we did, they blamed it on booking.com for not routing the request to us. When we highlighted this to booking.com, booking.com told us that there was nothing that they could do unless the host approved of the refund. We conveyed this to the host, and the host ignored us and remained unhelpful. Booking.com was also very unhelpful; different CS agents told us different things and the last one hung up the call on us. It's ridiculous that we have fulfilled the refund conditions on both booking.com and the host's end, but no one wants to take responsibility for what went wrong, and instead blamed me for depriving them of selling off the rooms to someone else. C'mon, how are you going to sell off a room filled with smoke? Please don't gaslight us. Booking.com also said that if they were in my position, they won't blame booking.com

Very good

Very good