Urban Suites JSW GEORGETOWN PENANG, MALAYSIA

Liked the owner helpful and clean room

Disliked nothing

Liked Terbaikk

Would NEVER come back

Liked Good location I guess…

Disliked It’s actually a 2 in 1 room (which was not advertised) and you can hear EVERYTHING that happens in the other room, do not book if this bothers you, I just want my refund back… we ended up leaving after 2 days because the other people were ruining our sleep… also cockroaches and dirty walls

Extremely disappointing, poor access arrangement made worse by the host telling us to “manage” the problem ourselves.

Liked The unit itself was acceptable, but unfortunately the terrible access arrangement and the host’s attitude completely ruined our experience.

Disliked Extremely disappointing and frustrating experience, especially when travelling with children. We were given only ONE set of keys/access cards. If I took the key with me when going out, the air-conditioning in the unit would turn off, leaving my children inside without air-conditioning. If I left the access card with them, I could not properly access the lift when I returned. I explained this very clearly to the host and asked for a simple, reasonable solution — either provide another access card/key or find another way to solve the problem. Instead of helping, the host basically told me “you should manage.” Seriously? I am a paying guest travelling with my family. Why should it be the guest’s responsibility to “manage” a problem caused by the property’s own access arrangement? Their suggestion was that when I returned, I should ask my family to come down and scan the lift for me. This is absolutely ridiculous and extremely inconvenient, especially when I may return late and my children are already inside the unit. What makes me even more disappointed is that this restriction was not clearly explained before booking. If your booking only comes with one access set that creates

Nice suites

Liked Good location!

Disliked All okay!

Liked Life in the suburbs rather than the CBD. 35th floor had exceptional views. Living area on the 11th floor was great.

Disliked Couldn't get a pass for the pedestrian gate linking to Jalan Jetulong.