UNA Serviced Apartment, Sunway Velocity Kuala Lumpur

Liked The facilities and the location.

Disliked Unresponsive host or the person incharge. Hopefully can be more responsive.

A very pleasant stay quite happy with the services provided

Liked Clean and excellent location to shopping and MRT

Disliked No lobby area.

Liked Very convenient and clean

Good

Liked relatively clean

Disliked no toilet seat in bathroom. instead of chairs , they have high stools around a high table which is not comfortable. better change the set to something that makes more sense. master bedroom bed is creaky and uncomfortable .the standards have drop a little since few years ago. .... check in with the guards to sign in forms are redundant since you have a special link page to upload ic etc .

If ONLY is looking for logistics, this is a great place. If others just stay away!

Liked Only the location and transportation

Disliked I was disappointed with my stay. The rooms were not clean, dusty, upon arrival, and the bed frame in the master room made annoyed squeaking noises with every movement, making it hard to sleep. The balcony glass door couldn’t be opened, which was frustrating since we were hoping to enjoy some fresh air. Communication with the staff was poor, only commun over whatsapp or messages, phone calls taking forever to pick up, and overall customer service was lacking. There were also very limited guest supplies—basic items like towels were scarce. Based on this experience, I wouldn’t recommend staying here.

Superb

Liked There was no breakfast included but plenty of locations nearby.

Disliked Sofa wasn't as comfortable.