APPALLING SERVICE, NOT WESTERNISED, BUT GOOD VIEWS
Liked Our Experience as follows for our week stay: Before getting to the hotel we where told to message them on Watsapp before we arrive which we did. We struggled to find our checkin delegate upon arriving there at there designated planned spot being in the lobby area. We then had to ask security for help as they where not there. When whats apping the owner / manager he said find my staff, where I replied what is their name?We finally found him (it would be beneficial that we were told that the people / staff are wearing a uniform stating another business name). He said to us ‘follow’. We had no idea where he was trying to take us. He pressed the lift up to level 25 and then walk off only to find that he never activated the lift for level 25. We then had to try and get him to take us to level 25. We then found out level 25 in one of the other apartments was for there checkin area. We then dropped off our bags and then returned after 2.30pm. When we returned to there apartment office, the other staff were belching, coffing up flem (from the chinese owner or manager), carrying on, lounging around on the couch, whist the older chinese (owner I think was fast asleep) and playing on there phones which is completely unprofessional and disgusting behaviour. The team do not welcome you at all, they are aggressive, negative and do not care about you, just want your money and get you to occupy the apartment. After paying our deposit and showing our passport, we then were given our key card and sent on our way to the apartment. Getting into the apartment is a hassle as they get you to scan your card then try and enter your security long pin number into the door. Our front Door needed new batteries and asking multiple times it took them hours to fix this issue, finally after the third day and after requesting once again they came to the door and said we’ve been very busy. The communication with the team is hopeless, there is no communication. Upon arriving in the apartment it was not really clean with smear marks on the mirrors, mould in the bathroom, thick dust everywhere and the glass dining table had finger prints and water marks everywhere. You can also hear all the noise coming from the common area hallways and the west is where everyone doesn’t have the eticacy to pickup there chairs in their apartments which causes the furniture to make extreme noises on our ceiling. This was happening every night until 1am each morning. Air Conditioning issues: The Air Conditioning Filter really does need cleaning out as my partner struggle to breath with the miasma issues emanating coming from the air conditioner and to resolve this issue he had to hold his both hands closed up against his mouth all night to elevate the issue. Servicing: We asked on the second day when will the room be cleaned as we need toilet paper and amenities, we were told harshly the next day. The next day came and went so we thought maybe on our fourth and last day the room would be serviced. Note I previously advised that we would be checking out around 145am on the final day and would need sleep before our hotel departure, therefore expecting our room would be clean and serviced upon our return around 3pm, it was not… We contacted the guest services and manager stating the room would now be cleaned at 6pm, I stated no it wont be as you know I’m sleeping for my early departure. Positives: Close to all the tourist spots such as Petronus Towers so location is great Easy to get around by foot or by car Rooms are large and spacious Rooms are self contained Fantastic Views of Petronus Towers and view of other skyline. Negatives: Staff Attitudes are disgraceful and unprofessional Staff are rude, selfish and live like slobs Apartment is dirty. They even said after 3 days it will get cleaned then on the third day they forgot about our cleaning and told us they can then do it at 4pm which we had to go to bed before then as we had a flight to catch the following morning at 5am. Noisy hallways and neighbours From our experience I give Tropicana The Residences a 2 out of 10 star. For our first time to Kuala Lumpur it has put us off in coming back, especially for business. For the cost of the apartment per night I do not recommend staying there.