Unreachable property with invalid contact details very concerning experience.
Liked Unfortunately, nothing positive to share as the property was unreachable before check-in.
Disliked The listed contact number is invalid and does not belong to the property. The current owner of the number confirmed it was newly purchased and unrelated to any booking. Many individuals have reportedly been contacting this number regarding the same property.
Despite multiple attempts before check-in, the property did not respond. This made the stay inaccessible and raised serious concerns about the reliability of this listing.
A
afsheen
Maldives · Solo traveller
8
Reviewed January 2026
very good
Liked there was a bit of a hassle on arrival, but since we had to do an early check-in, it might have given the host very short time to clean the place after the previous guests.
Disliked the location and the building facilities
C
Candyoh
Malaysia
1
Reviewed March 2025
it could be operating illegally, which could pose various risks.
Liked Subject: Poor Service at Trion KL (B62-03) Block B
Dear All,
There was a service issue at Trion KL (B62-03) during a client check-in. The client encountered the following problems:
1. The lobby security scolded the client and even hit the car because waiting in the lobby parking area was not permitted.
2. The client waited for over an hour without receiving the keys and parking card, which was very frustrating.
3. After this long wait, the client had to leave unsatisfied.
4. Your staff claimed that the unit had already been cleaned, but after the client moved in, the unit was still dirty.
This poor service experience is unacceptable. Please investigate the matter and ensure proper improvements are made.
Disliked Request refund for payments. Poor Service at Trion KL Airbnb (B62-03) Block B
Dear Booking.com Customer Service,
I hope this email finds you well. I am writing to follow up on my refund request for a payment of RM 486, which was submitted one month ago. To date, I have not received any updates or resolution regarding this matter.
As mentioned in my initial communication, my request stems from the fact that the hostel I booking.com through your platform was not properly registered and failed to meet the necessary safety standards for a secure stay. This situation put me and other clients at risk, and I believe I am entitled to a full refund as a result.
If I do not receive a response or resolution within the next few days, I will be forced to report polis this matter to the authorities, as it involves serious safety concerns.
Please address this issue as soon as possible.
Thank you for your prompt attention to this matter.
Thank you
Reviews are shared by our booking partner, Nuitée, from guests who stayed.
