theRED

Liked Decent for the price tag. A lot of walking distance eateries around, very convenient.

Liked All management already shutdown, restaurant too and still show got buffet breakfast, in the morning you got nasi lemak that worth RM 2.00 only . TV got not channel even local basic channel. Wifi that can't work with the password given.

Liked Hotel Red is near to all touristic places like Twin towers, KL tower, China Market and Abdul Samad Building. Hotel reception staff was very helpful. I requested for late check-out and they allowed till 1pm. Room was clean and comfortable. Weighing machine was also provided in room and I found it very thoughtful as it helps to weigh check in luggage. Breakfast was included in price and it's on 25th floor. I would suggest to go there by 6.45 to 7am to get awesome view of KL tower as it is all lit up. Talking about food, there is enough variety to enjoy your time. I tried salad, hash browns,fish, omelette, toast with jam, crossiants and red Velvet muffins and I found everything delicious. For coffee, taste was different than the one we get in Canada but still enjoyable.

Liked I've stayed at this hotel maybe 6 times over the last 2.5 years and while the concept and amenities are cool, the hotel fails to deliver. I don't blame the staff - who seem to try hard to fix problems - I blame the general management, who are simply allowing the hotel to slowly decline. Infrastructure issues every time I stay; this time the wifi, which is critical to my work. The staff simply ran out of spare routers and network resets after 10 hours of trying. Best they could get in my room was 6Mb/s instead of the usual 20-25Mb/s. I had to leave the hotel and was promised a refund for the balance of my stay (which has not yet appeared). Last time it was the TV. At one point there were 5 staff in my room trying to fix it - to no avail. The rooms are getting progressively dirtier with every visit because they're only getting a basic cleaning every day. It's a shame - I love the rooms and the pool, but in the short time they've been open, they simply haven't been able to get their heads around the technology they've put in place, and the general management have allowed the property to deteriorate.