The Shore Maison Life 小居屋

Disliked Complaint I have contacted the property owner several times via WhatsApp requesting the invoice, but received no response. I eventually called the owner directly and was told that they could not issue the invoice because it was a matter between me and Booking.com. This is completely unacceptable and shows a lack of responsibility on the part of the property owner. Booking.com clearly instructed me to obtain the invoice directly from the owner. As a guest, I have already fulfilled my responsibility by making the booking and payment. If there is an issue between the property and Booking.com regarding the invoice, the owner should resolve it directly with Booking.com instead of pushing the problem back to the guest. I find this experience extremely disappointing and unprofessional. The owner should take responsibility for assisting guests with the necessary documentation rather than ignoring messages and refusing to provide the invoice.

Liked Very busy appt plock, right in the center. Tge appt was clean and tidy and well set up. We did have issues with no wifi, which was a shame, as we were hoping for a chill out night watching a film ahead of a very early start. Good communication with the company, though we didn't manage to get the wifi working

Disliked Wifi ans TV not working

Spaciozz it s and good location but low standard

Liked The location was great

Disliked It looks much better on the pictures. Kitchen stuff was poor. Not even possible to drain the pasta water, only one pot one pan one cooling plate. It smells really bad and we had to wait 10 min for the elevator. It was not too expensive so I will not complain more than that.

Liked Location great, kept clean

Disliked The bathroom did not have a mirror

Liked The room was comfortable enough and is alright

Disliked When we arrived, we followed the instructions sent and went into the lift only to discover the lift requires room card to be accessed when the room card is placed in a key box outside the room. We called the person we're liaising with and instead of immediately apologising and sending someone to help settle the situation, we were told to use the bomba lift which was filled with trash from housekeeping for some reason despite already telling him that it was filled with trash which he claimed foes not require a room card to access. We went in and discover the bomba lift was shut down already because of the trash and could not be accessed too. Instead of finally immediately sending someone over to help, he asks for proof that the lift could not be access and claims that other guests were able to use it earlier that day. After sending him the video of the lift being shut downed only did he sent someone over to deliver our keys. At no point did he decide to give a sincere apology for the issue and his attitude throughout was more accusatory and less apologetic or polite. The room was alright but the hot water in the room was also not hot enough.

Not great.

Liked The room was clean and everything as shown in the photos.

Disliked We had no wifi for our period of stay. The smell in the room was horrendous, not the fault of the owner but it came through the sink holes in the room, on the second night I had to try and plug all the holes in the room. Using the lift to get to the 17th floor is a mess, we had 15 to 20 min waiting times for the lift, no jokes. The pool water was dirty with hair and a bunch of stuff floating around, my kids will swim anywhere but even they said no thanks. There is parking at the hotel, but it's not free, you have to pay.