The Platinum Kuala Lumpur By Home Stay

BED BUGS AND DODGY MANAGEMENT DO NOT STAY

Liked The location is close to the city

Disliked There were a number of issues that had risen throughout our stay however I would like to mainly address the issues of health and safety particularly with the way management handled our issue with bed bugs. 1) Upon arrival at the complex, we were greeted with a gentleman who took us directly to the room. He urged us to settle the bill in cash within the apartment (which we weren't familiar with as typically we would settle the payable amount at a counter/concierge). I told him that I wanted to pay card as per the booking.com details to which he urged me to open up the booking and was adamant to pay cash. I showed him the booking says visa/mastercard and he was very pushy for us to pay cash and was saying if we pay card it would be a hassle because we would incur extra fees and he would have to get an EFTPOS machine from somewhere far. He then urged us to go to the ATM machine downstairs to settle cash and so we did (we trusted that since this was through booking.com that maybe this was the way it was supposed to be). We paid him MYR1480 (MYR1280 for the room and MYR200 as a deposit which was the only thing that was stipulated to be paid in cash on the booking confirmation). He has

Very pleasant

Liked Clean and spacious

Superb

Go somewhere else. Plenty of modern room and value for money with great services in KL and

Liked Modern Look.

Disliked The instruction to checkin was not clear. They said, they have waited, but when I arrived, they were not there and the checkin in was a big hassle. Then, after we got the key, they did said, you can park anywhere. But actually, different lift/elevator bring you to differe block and floor. So you CAN NOT park anywhere actually. My time wasted. Lots So much hassle. so uneasy. It has a deposit RM200. I dont like it. This is booking.com though. not Airbnb. They give the wifi password, but it is not activated. We dont get wifi during our stay it is not very clean. Like after a long vacant full of dust. The bed was not good. We have to take the trash out. Oh no! it was super busy. Too many people. Lift/elevator are all super slow. especially during the checkout time. We were at the floor 47 and the lift stop at literally at every floor. Super slow. Too much time wasted. This one I can not compromise. Yes they have infinitiy pool. But it was not pleasant The moment I step my foot at the pool area, the guard scolded me asking me to do shower before get in the pool and scolded me to get the towel. Without welcoming words. It was early morning, its ruin the whole morning and our vac

Very poor

Disliked Don't book it for the pool. It might be closed for 3 weeks while you're there, and no refund. The worst experience I've had on booking.com in 15 years.

Exceptional

Liked Accomadation was beyond our expectation . Room service done once in every 02 days & it was more than enough for us .