MAJOR SCAM PROPERTY With Bed Bugs
Liked Subject: Request for Full Refund – Uninhabitable & Unsafe Property (Confirmation 6286722291) Dear Booking.com Customer Support, I am writing to formally lodge a complaint and request a full refund for a recent stay in Langkawi booked through your platform. Booking confirmation reference: 6286722291 The property was completely unsuitable, unhygienic, and unsafe—particularly for a family travelling with a baby. Upon arrival, the rooms were filthy and uninhabitable, with visible mould throughout, cobwebs, and generally poor cleanliness. The bed sheets and towels were heavily stained, visibly old, and unhygienic, which immediately raised serious concerns about sanitation and health. The air-conditioning units were mouldy, foul-smelling, and in one room not functioning at all. We specifically booked and paid for two rooms with baths and family-suitable amenities, including a cot for our baby. On arrival, we were told these rooms were no longer available despite having been paid for in full. A cot could not be provided, and as a result our baby fell from the bed and hit his head, which was extremely distressing and completely unacceptable. After raising this with staff, we were eventually moved to another room with a bath; however, this room was equally filthy, mould-affected, and unsafe. The property itself appears to be in a state of disrepair and, in my view, should not be advertised as suitable for families. We paid in full but were forced to leave after just one night due to the conditions. The on-site staff were apologetic and acknowledged the poor state of the rooms. Following the stay, I developed multiple bites across my lower body, which I now strongly believe are bed bug bites, given their pattern and extent. Photos are attached for reference.
Disliked Subject: Request for Full Refund – Uninhabitable & Unsafe Property (Confirmation 6286722291) Dear Booking.com Customer Support, I am writing to formally lodge a complaint and request a full refund for a recent stay in Langkawi booked through your platform. Booking confirmation reference: 6286722291 The property was completely unsuitable, unhygienic, and unsafe—particularly for a family travelling with a baby. Upon arrival, the rooms were filthy and uninhabitable, with visible mould throughout, cobwebs, and generally poor cleanliness. The bed sheets and towels were heavily stained, visibly old, and unhygienic, which immediately raised serious concerns about sanitation and health. The air-conditioning units were mouldy, foul-smelling, and in one room not functioning at all. We specifically booked and paid for two rooms with baths and family-suitable amenities, including a cot for our baby. On arrival, we were told these rooms were no longer available despite having been paid for in full. A cot could not be provided, and as a result our baby fell from the bed and hit his head, which was extremely distressing and completely unacceptable. After raising this with staff, we were eventually moved to another room with a bath; however, this room was equally filthy, mould-affected, and unsafe. The property itself appears to be in a state of disrepair and, in my view, should not be advertised as suitable for families. We paid in full but were forced to leave after just one night due to the conditions. The on-site staff were apologetic and acknowledged the poor state of the rooms. Following the stay, I developed multiple bites across my lower body, which I now strongly believe are bed bug bites, given their pattern and extent. Photos are attached for reference.