The George Penang by The Crest Collection

Average for the price

Liked Location

Disliked Provisions not well thought through. Plus Don’t lock the guests out when you have extended a short complimentary extension.

Great

Liked Front desk was very helpful

Disliked Water service is inconvenience

Very disappointed in management because of stolen money from our roomsafe

Disliked Very disappointing experience – absolutely not 5-star service On the second day of our stay, €1,000 disappeared from our locked safe. CCTV footage showed that a housekeeping employee, who according to the hotel had no reason to be on our floor, had entered our room. After we reported the incident to the police, this person was arrested by the detectives. The hotel promised us a solution, and the general manager literally said: “Don’t worry.” We are now two months later: there is still no solution, no compensation, and barely any response to our messages. We no longer felt safe and did not use the safe again. From a 5-star hotel such as The George, part of the Ascott Group, you would expect a serious incident like this to be handled professionally and promises to be kept. Unfortunately, none of that happened. Extremely poor service, no accountability, and above all, many promises that were not kept. Afterwards, we read in earlier reviews that this had happened at the hotel before, but that no action had been taken.

Liked Room

Disliked Breakfast.

2 night stay, on the edge of the heritage area.

Liked Good location with the free CAT bus 1 min down the road, beautiful building, friendly and attentive staff. Good selection at breakfast, with plenty of seating. The hotel itself was very clean. Be prepared for the 5am or 6am call to prayer every day, it was quite a shock on the first nights sleep as to how loud it was.

Disliked AC was not very strong, the room was not serviced. No hand towels only two bath towels.

We had the most amazing stay 🫶

Liked Clean, comfortable, amazing staff, amazing location

Disliked Nothing ☺️