The Ardens Hotel - Taman Sentosa, Johor Bahru

Disliked The door cannot lock from inside. So unsecure, buy a lock lah not even reach rm50. Make ur guest confort and secure.

Disliked Your staff come open the door 😳,why? i think around 7:40am to 8:00pm That is so bad 👎👎👎👎👎 I am regular customer. This is first time,befor staff so good 👍👍👍👍👍 Now staff so bad 👎👎👎

Disliked i was given capsule 36, when i want to enter already someone used. How others key can be opened while that was assigned for me? Then, i try to go in my opposite dorm 35, when i just wanna give access its open?? my key is for 36, how the damn can open dorm number 35??? I was very tired because i had a long day. Then i contacted the property to complaint while I’m in dorm 35. They said i shouldn’t enter for my wish just because “it’s not my house”. I mean in the first place i asked how can someone’s key is accessible for my dorm? No answer for that but keep on blamed on me. Then they texted me to go dorm 27 while this was for somebody. I said just changed to me while i’m here and give that dorm to that person. They said that’s not how worked. I mean?? hello? We have to think which is easier way to solve the problem. I’m also in hotel line as a receptionist. Then i have to move again to another dorm. No apologies were asked. Terrible experience!

Liked Location, Value for Money stay. Friendly helpful Staff.

Disliked Toilet Seat not installed properly. Water pressure not strong.

No

Liked Good 👍

Disliked Love 💕

Liked Easy and early check in

Disliked No parking and have to tolerate with restaurant downstairs which doing booking parking lot by putting chairs/polistrine box.