Sunway Onsen Signature Suites by IWH Suites

Liked The location and facilities were good.

Disliked However the cleanliness of the apartment needs improvement. Eg the bathroom doors were mouldy, the fry pan inside the cupboard (although we did not cook) looked as if it had not been washed as it was oily. the apartment was booked for 4 people but there were only 2 miserable cups in the pantry. Handwash were not present on the wash basin in both toilets.

The location is fantastic, view to lost world of tambun is great, Children have unforgotten memories

Liked The location is fantastic and view to lost world of tambun is great, Children have a unforgotten memories in this place. Its highly recommended for families have children.

Disliked A little bit far from down town.

Short pleasant stay, comfy room, good view but inconvenient key collection and car park.

Liked Clean, comfy, good view although we stayed for a short period at the premises. We travel often to Ipoh and stay at other air bnb banglow but decided to try this first time.

Disliked Procedures to get the key from the lock box was cumbersome and procedures were given rather late as we used our phone for navigation. It was raining. Lock box silver on black and located at the bottom was difficult to see and select the pin code. Car park in whatsapp stated Level 4 but we went in circles and found Level 3A which is Level 4. Change the whatsapp level for easy solution. After a long drive and needing to rest before a memorial service it would be nice to have a few coffee and tea bags at least for the 1st day as complimentary or include it in the rate. Ipoh is famous for coffee. A bedside table for phone, glass etc is essential - we had to place our glasses and phone on the bed or floor. A mirror in the 2nd room is essential - don't need to hog the bathroom. This is just a feedback for improvement.

Good location

Liked Location is good.

Disliked The unit missed out on small items such as boxes of tissues, no spatula despite having frying pans etc, no hand gel. The unit is clean but they missed out on cleaning up the bathroom doors which had a lot of white patches. The mattress and pillows need to be changed as it has became too soft over time. Other than that, all are good. Staff are helpful and friendly.