Sun Inns Hotel Sentral, Brickfields

Liked Environment

Disliked Nil

Liked Good location, easy to find foods and friendly & helpful staff. Suggestions to put mineral water in room.

Disliked So far, all satisfied.

Liked The location is good

Disliked When I got off my flight, I had a message saying if I was there by 3pm my booking would be cancelled and to call a local phone number - as a tourist without a local sim, this wasn't possible so I was forced to cancel planned activities to get there before my booking was cancelled. When I got there, the machine for checking in couldn't recognise my details and also needed a cash deposit - having rushed there from the airport I didn't have cash and had received no prior warning this would be needed, and there were no directions to the nearest ATM and no wifi password posted anywhere so I could access Maps. Luckily a member of staff appeared, there was a local phone number scrawled on some paper at the desk but with no wifi access, I'm not sure how I was expected to contact them. The AC was noisey and after two nights in the room I know have a cough. Pillows are lumpy, towel had holes in it and felt like sand paper. No wifi password posted in the room, I was lucky to find a member of staff again who could give it to me. The only other time I encountered staff was when they were talking loud and banging around outside my room in the morning, even with the "do not disturb" sign posted

Liked All

Disliked Nothing

Liked Customer very good 👍

Disliked Lift under maintenance so customer need use exit manually carry huge things out

Liked Staff, Situation