Liked We stayed a few nights at Suasana. The apartment unit is located inside Shama Suasana JB. We completed the check-in process based on instructions received via WhatsApp. The host required us to deposit MYR 300 through a website using a credit card. After making the deposit, we received instructions, along with the mailbox number, key, and other details. The deposit was meant to be refunded within 3–7 business days after check-out; however, it was only returned after 9 business days and only after we followed up.
The unit itself was overall pleasant, with a terrific view. It included a bedroom and kitchen, while the spacious living room featured a sofa bed. The air conditioning worked well, and the kitchen was equipped with cutlery, an oven, and a washing machine, with powder detergent provided. One of the best aspects was its location—just across the street from JB Sentral and malls like City Square and KOMTAR, making it very convenient.
However, there were some drawbacks. The unit was poorly cleaned when we checked in, and there was an unpleasant odor coming from the bathroom sewers, which we had to block off during our stay. The bathroom itself felt outdated, with poor water quality. We used water filters, which turned noticeably dark by the end of our stay.
The building also has a gym and a pool on the 33rd (?) floor, as well as a nice-looking café that we unfortunately didn’t get a chance to try.
V
Voyage16891542036
Iraq
2
Reviewed June 2023
worse experience ever,manager was useless
Liked useless company ,made a reservation online and even made payment.when we turned up to the hotel,they told us that this subhome thing is a scam and said there was no trace of any such reservation.Employees were not quite useful in helping us in our situation anhd said we had to try contacting booking.com who had apparently turned their customer service offline that day and thus we were unable to seek any help.When we had to cancel the booking,only a bit of money was refunded to us.Not even enough to buy a full meal
2
20traveller21
Singapore
2
Reviewed January 2021
Moldy, smelly & Substandard, no hot water shower for Subhome Suasana Suites
Liked - Nirmal +6012 5138776 at Subhome will ask for RM200 deposit despite paid in full for the accommodation via Agoda.
- Nirmal will breach PDPA (Personal Data Protection Act) and ask for your picture copy of Identification Card (IC) to be sent via whatsapp.
- Be prepared for Nirmal not giving you his full name and respond to you via WhatsApp with poor English.
The accommodation:
- Moldy, smelly, non stick cooking pot flaky and severe scratched and toxic for human use,
- No hot water shower!
- toilet wash basin sink without stopper,
- cracks everywhere (poorly maintained),
~ Balcony door broken, unable to lock. Security issue! as near to common public area: swimming pool.
- No free car park, if park at road side despite parking ticket, be prepared to have your car/vehicle go missing by MBJB towing it away! and pay hundreds for fine and hundred for tow.
- WiFi not usable
- no indoor slipper,
- poor quality tea, instant coffee.
- poor quality shampoo
- dirty, tattered and torn shower towel.
- mosquito filled
- cig smoke filled esp 09-09
A
azrin73
10
Reviewed December 2020
Spacious rooms
Liked Took two rooms 3 bedroom and 1 bedroom suitable for families with children you have the option of 1,2 or 3 bedroom suite. Very spacious with fridge, utensils, simple electric hob, kettle etc.. bathroom huge with separate bath.. check in was ok.. good facilities.. town centre location..7 eleven convenience store near lobby..and hotel is value for money..
Reviews are shared by our booking partner, Nuitée, from guests who stayed.
