Suasana Suite by RR JBcity

The facility could have done better. Quite disappointing.

Liked Location. Price.

Disliked Parking is by the hour, neither free not flat rate. We informed the premise we were checking in at 3pm. Got delayed and arrived at 4pm. The cleaning crew (1 person) was still cleaning and refurbishing the unit. Drinks leftovers still in fridge. Unfortunately he was not doing a thorough job. Repeatedly pointing out to all the hairs, dirt and trash he was missing. Finally gave up at 5:30pm… even though the unit was still not satisfactorily cleaned. We were tired and needed rest. Towels were sent up only around 7pm. Smart TV internet was disconnected. After so many messages back and forth was only rectified around 8:30pm. No drinking water dispenser.

Disappointing

Liked Location

Disliked Toilet & pillow

Poor

Overall good

Liked Good location, spacious, easy check in and check out, easy access to eateries.

Disliked Check in and check out time

Normal stay

Liked Just a normal apartment. Nth special but worth the price

Disliked Cleanliness can be improved. No free tea or coffee

Unhappy and won't be back

Liked Location

Disliked 1) Insufficient toilet rolls provided 2) Separate deposit required before check in details can be provided. 3) was told to collect toilet roll from letter box?? 4) Apartment booked for 4 pax but only had 3 dining chairs. Where shld the other pax sit when we dine together?