Scarletz KLCC By Starwood Lux

Fabulous Apartment!

Liked Easy check in, great clean room with great facilities (pool etc.)

Disliked N/A

Liked the room

Disliked none

Excellent position, breathtaking view but impolite staff at the front desk.

Liked The location was excellent, in a central area. The room was spacious and well-equipped (despite a few minor flaws: a loose bathroom faucet and some damaged furniture). Not to mention the view from the room. The rooftop pool was amazing, with a breathtaking view

Disliked The front desk staff was rude and impolite: on the first day we arrived, there was no hot water in the room. I went to ask for assistance at the reception, and the receptionist turned away, saying it wasn’t her problem, adding that she wasn’t directly employed by the Scarletz Hotel but by the building management. She simply gave me a WhatsApp number to contact. After two hours of messaging, we managed to resolve the issue thanks to the intervention of the housekeeper and the maintenance guy (both very kind, and I thank them). Even if the staff is not directly employed by the hotel, they should be more courteous to guests

Roomy,convenient and enjoyed

Liked Nice location to the KLCC area and within walking distance to the main attractions. The hotel was welcoming. The pool is good on 45 th floor overlooking the city and the top of the towers. Good restaurants near by and General store at the hotel was well stocked. The room was very with nice views. Aircon worked as it should, good hot shower and kitchen to use.

Disliked Concerned the sink basin push down plug gets stuck… Kitchen light not working over the table.. ( owner to maintain) no local tv channels. All trivial I know……