S Boutique Hotel

Happy and comfortable

Liked Easy parking, interior design are beautiful, clean

Liked Bilik luas dan selesa.

Disliked Harga sangat berpatutan.

Disappointed

Liked Room is clean Iron provided Receptionist is friendly

Disliked From the moment we entered the lobby until we reached our room, the entire place was uncomfortably hot and stuffy. The air-conditioning display in the lobby was set to 16°C, but the area still felt warm, and no fans were switched on. I genuinely felt sorry for the staff who had to work in such conditions. Unfortunately, our room was no better. The air-conditioning was not functioning properly, so we requested to change rooms. However, the receptionist informed us that the other rooms had the same issue. We were also told that a room change was not allowed because the room rate was already cheap. Honestly, this was disappointing. We arrived around 10 PM and paid the full price for our room. We were not asking for a discount, an upgrade, or anything extra. Regardless of the room rate, a functioning air-conditioner should be considered a basic facility. I would like to give credit to the receptionist, who was kind and tried her best to help. He provided us with a manual air cooler that required water, and thankfully, it helped us get through the night. However, this situation should not have been left for the staff to solve with a temporary solution. The air-conditioning issues need serious attention. We chose this property because of its good ratings and expected a comfortable stay. Unfortunately, the actual experience was very different from what we expected. We left feeling disappointed, especially because something as basic as a properly functioning air-conditioner was not available.

Liked Bed and pillow very comfortable

Disliked Improve the WiFi signal, lagging and disconnected very often