Platinum Service Suites Kuala Lumpur KLCC

Liked Excellent location and safe and easy parking if self-driving. Overall condition of the unit was alright, could have been better with some rectification/repairs.

Excellent stay

Liked Clean and comfortable

Terrible stay! Highly not recommended!!

Liked Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin.

Liked If they have cashless with no high deposits should be great. The locations are convenient to travel because of Railway stations. Able to direct from KLIA 2 trains to there.

Air conditioners are mostly not working

Liked Check in was a bit weird, since 3 of 5 aircons were not working and no warning upfront was given. Other than that everything was ok

Liked Excellent hotel, All staff & security very very helpful. Room is very nice & i have Booking 1- bedroom but the host give me 2- bedroom apartment it’s very nice and clean.