Mr Nur service is unacceptable and i requested a full refund
Liked We checked in this hotel just about 10 minutes after arrived. We found in the room 133 that our phone line is not in coverage therefore we requested to change a room but then the receptionist Mr Nur mentioned that most of the room at this floor is the same and didn’t acted courteous to offered a room changing for us. What’s going on? Therefore when I going down to reception and discussing with them, they mentioned room changing and upgrading will be charges of RM40 which they didn’t offered us at first place. Then I humbly asked for refund because they didn’t offered me a room changing at same rates at first place and lastly they didn’t offered any solutions at all and ignored me for such small matters