Onsen Premium Suites Tambun by BYON

Overall good experience and a pleasant stay.

Liked Well maintained property

Disliked The living and dining hall floor is sticky and not as clean as the rooms.

Great place to stay and enjoy the theme park and hotspring

Liked The property is located next to Theme park and hence most of us come in about 10-11am. While I understand early checkin is not possible at all at least bag keeping and registration can be made easy.

Disliked The facility is very nice - well located near theme park and hence there is nothing we can say that we dont like.

Liked I stay for 3 night, with 3 different unit.. but twice my room not ready at 3pm although check in policy is 3pm onwards.. both day the room ready after about 330

Disliked Room is good for family

Liked The accommodation was spacious and located directly opposite the swimming pool. The surrounding area was very pleasant, family-friendly, and felt safe. There is a grocery store behind the building, which was very convenient. The kitchen is small but functional and sufficient for basic needs. There were construction works taking place directly in front of the balcony during our stay, which is something future guests may want to be aware of.

Disliked Unfortunately, the check-in process was unnecessarily complicated. We were required to pay a RM200 security deposit by bank transfer. As an international tourist without a Malaysian bank account, I was not comfortable transferring money from my own bank account to an unfamiliar overseas account, particularly because international transfers of this nature can sometimes raise unnecessary questions with banks in one's home country. As a result, I had to ask our driver to make the bank transfer from his personal account on our behalf, which was quite embarrassing and inconvenient. A credit card payment link, cash deposit, or another tourist-friendly payment option would be much more appropriate. Check-in was scheduled for 3:00 p.m., and our request for an early check-in was declined, which we fully accepted. However, despite arriving at the official check-in time, the property was still not ready. We had to remain waiting in the car until approximately 4:40 p.m. before being allowed to enter. This delay affected our sightseeing schedule for that day. To their credit, we were later compensated with a late check-out, which we appreciated.