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315 Jalan Ampang
Liked Like the studio bedroom design concept
Disliked The unit number N-13A-05 given for stay not 100% ready, lots need to touch up. Then, about the agent who handle this accomodation should be more proactive in reach out booked customer. It's so.....ridiculous where I need to remind the agent multiple times just to sent out the check-in guidelines. The owner of this unit should find a better rental management.
Disliked The apartment service provider cancelled our booking on our arrival day, which was yesterday. We end up coming to KL without any place to stay. They cancelled without giving us a proper reason. They said all units are fully booked. How can I make a fully paid booking at the property unit if it is all fully booked?? Then they want me make a cancellation report which I denied, since I didn't cancel and my booking was a non-refundable booking. They still insisted in making us the one who do the cancelation. I told them that they are the one who should request for cancellation since it was them who cancelled our booking. Finally the discussion end with they promised to fully transfer our money back before dinner time, yesterday. Yet it also came as empty promises. Booking.com should sanctioned this kind of merchant since it brings bad reputation. Cancellation on our arrival day with no prior notice while we made our booking day(s) before is totally unacceptable! We demand full refund of what we paid to Booking.com including all the taxes and extra charges that we paid since it was definitely not our fault that we were forced to make this cancellation.
Reviews are shared by our booking partner, Nuitée, from guests who stayed.