NEW I DualKey I 2-6pax I TvBox I 5MinJonker

Poor

Liked Koala Home Staff need to be knowledgeable and should know better in communication skill and need to know the timing to deal with the customer.

Disliked Pool usage is too strict and should be informed early on the house rules

Good

Liked Space Type: A relaxing room (likely a bedroom or a lounge area). Function: Primarily for relaxation. Cleanliness: The space should be tidy and organized. Bed Size: You mentioned that the bed size might not match earlier expectations, so perhaps a compact or modular bed setup could work for flexibility. Layout: A cozy and spacious layout where everything is easily accessible.

Disliked Swimming Pool Issue: The guards gave conflicting information regarding the dress code. One said the swimwear was fine, while another said it wasn’t acceptable, leading to confusion and disappointment. Clothing Misunderstanding: You were wearing clothes similar to a "swing baju" (likely a type of comfortable clothing), which you typically wear at 5-star hotels, but the security guard rejected it. It sounds like you felt this was an unfair situation, especially since the rules weren’t clearly communicated to you. Lack of Response: After the incident, you didn’t receive a proper response from management or the house owner, which added to your frustration. Language Barrier: You also had trouble communicating with the guards due to their limited understanding of English or Malay, which made the situation worse. It’s completely understandable to feel disappointed, especially when expectations aren't met, and communication breaks down like that. Would you like help drafting a formal complaint to the management or house owner, or any other kind of assistance in addressing the situation?

Exceptional

Very good

Liked Unit was nice and clean.

Disliked Can't cook as there was no gas available. Stove was not connected to gas.