My Misto Homestay, Riverson Soho

It was a really bad experience, as I didn’t expect the quality to be so poor at that price.

Liked After we complained about the vibration sound in the bedroom, we were assigned another unit which was newer and cleaner. Both aircon were functioning very well. The bedroom was quiet. Kitchen and refrigerator were good. The washing machine looked new but we didn't use it. We were glad that they did housekeeping after 4th night. It would have been even better if it had been done after the 3rd night, as we booked and stayed there for six nights (4 + 2 under two separate bookings).

Disliked The first unit assigned to us was not well maintained and was dirty. The floor was extremely dirty — I could feel it while walking, and I could see the dirt on the back of the slippers I was wearing. There was also a vibration sound in the bedroom that caused my spouse to be unable to sleep. The pillows were very smelly, and we suspected that the pillowcases had not been changed. As for the 2nd unit, the bedsheet was upside down. We suspected that the cleaner did not change the bedsheet and only flipped it upside down for the next guest. The pillows were also smelly. We asked for clean pillowcases, but they smelled of cigarette smoke. We requested another set a second time, and then we finally received fresh pillowcases. There was only one hanger in the bathroom. After hanging a face towel on it, there was no other place to hang our wet towels in the bathroom.

Disappointing stay, felt dated and lots of small things broken

Liked Very spacious

Disliked Room had a stale smell Hairdryer only worked if plug held into socket which didn’t feel safe Felt quite dated Sink and washing machine had stains on them Pool was out of use due to water shortage and not informed before stay even though the notice had been up for 2 weeks Gym equipment not working fully eg rower display not working Key wasn’t available at the check in time. Had to chase up - luckily I had eSIM but otherwise would have been a pain.

good

Liked close to imago

Disliked the matress is too hard

Mr Ben is very friendly and super prompt in responding to all our requests. He went extra miles to ensure our comforts a

Liked Very good location. Many great eateries and shopping in Imago only 3mins walk away.

Disliked We enjoyed our stay.

Disliked First and foremost, I feel disappointed with the person in charge of the homestay. Why? Because the homestay was not the same as in the photo. Somemore, it was stated that the house could accommodate up to 10 people, but when we arrived, it could only fit 7 to 8 people. I called the person in charge, and he provided us with one extra bed. As for the remaining person, they asked to sleep on the sofa bed. Luckily, my uncle was ok with it. The staff who delivered the bed was very polite and apologized to us. It wasn’t their fault, but rather the fault of the person managing the homestay for not handling things properly. The person I contacted via whatsapp did apologize, and I accept the apology, but please, don’t let this happen to other customers in future.

Good place to relax

Liked I love how clean and comfy it is, the scenery is nice

Disliked The kitchen is not complete, there’s no chopping board and rice cooker