Mossy Forest Family Retreat II, 2-8 pax, Cameron Highlands

The pool cant be use at the property

Liked All looking good and comfortable

Disliked All of it

Disappointing stay - poor cleanliness and slow communication

Liked The location is good

Disliked Unfortunately, my experience at this property was disappointing. 1. Pillows and bed - the pillows had a very unpleasant smell, which made it unusable. One of the family members got itchiness after lying on one of the bed 2. Carpets- The carpet was visibly dirty and can smell damp odour. 3. Refund - The refund took longer than the timeframe promised. And the owner very responsive before receiving the deposit but communication became slow and difficult after check out. Overall, the cleanliness and service did not meet my expectations. I would not stay here again and would not recommend this place to others.

Great stay with worst host experience ever

Disliked Host response is awful, I don’t know how this guy still managing this. Zero communication and no response for my deposit until now, it’s been almost one month, texted multiple times but no response. Booking.com can you please look into this matter and help to resolve this matter as soon as possible.

Liked The location near to pasar and some of the amenities like fridge and the kitchen. It is presentable although considering that it looked clean

Disliked Unpleasant smell of the pillows.. owner should change to new pillows already. Strong smell of cigarette smoke comes from one of the toilet, the one that near the kitchen. The WiFi is a bit slow in some areas of the house.

Liked Location was perfect

Disliked Towel and pillow and cleanliness could be better

Exceptional

Liked We had a wonderful stay at Mossy Forest Retreat House with our whole family. The house was clean, comfortable, and well-maintained, making it a perfect place to relax and spend quality time together. One of the things we appreciated most was the free WiFi and Netflix access. Instead of rushing around, we enjoyed cozy family time indoors, watching movies and shows together. The internet connection was stable, and the entertainment options made our stay even more enjoyable. The overall atmosphere was peaceful and relaxing, making it a great retreat for families looking to unwind and create meaningful memories. We would definitely recommend this place and would love to stay here again in the future.

Disliked n/a