Modern 3min KLCC 2BR 1-5pax Royce Residence By Fantasy

Bad

Bad

Liked NOT APPLICABLE.

Disliked FALSE ADVERTISING OF A 2 BEDROOM AND 2 BATHROOM UNIT ON BOOKING. COM. THE HOST HAD MESSAGED ME TO NOTIFY ME THAT THEY HAD TO SWITCH MY UNIT, AND WHEN I RE-CONFIRMED THAT THE NEW UNIT SHOULD MEET THE REQUIREMENT OF 2 BEDS AND 2 BATHROOMS, I WAS TOLD THAT THEY DID NOT HAVE SUCH UNITS AND ONLY HAD 2 BEDROOMS AND 1 BATHROOM AVAILABLE. THE HOST DID NOT AGREE THAT THEY HAD MISLEAD ME WITH THE ADVERTISEMENT AND AGREED FOR A LAST MINUTE CANCELLATION ON THE DAY OF MY ARRIVAL. I ESCALATED THE ISSUE WITH BOOKING.COM, WHOM THEN ASKED ME TO PROVE THAT THE ADVERT WAS MISLEAD, WHICH I DID AND THEN BOOKING.COM PROVIDED A FULL REFUND TO MY BOOKING AND HAVE ME AN ALTERNATIVE ACCOMODATION THAT MET MY REQUIREMENTS. AS FOR THE HOST & BOOKING.COMS NEXT STEPS I WOULD SUGGEST YOU TO TAKE MY FEEDBACK SERIOUSLY. MISLEADING PEOPLE TO BOOKING ACCOMODATIONS BASED ON INCORRECT INFORMATION IS DECIET! YOU SHOULD NOT ALLOW FOR THIS. I RECENTLY WENT BACK TO CHECK THE SAME UNIT AND FOUND THAT IT IS STILL FALSELY ADVERTISED AS A 2 BEDROOM AND 2 BATHROOM WHEN THAT SHOULD NOT BE THE CASE.

Excellent location!

Liked Location and swimming pool.

Disliked The bathroom floods every time you take a shower.

Comfy rooms with nice view of KLCC from the skypool.

Liked Beds.

Disliked Tv remote was not working and there was no apology or explanation.

Exceptional

Liked Clean and strategic place

Disliked Nothing

Exceptional