Mercu summer suites By Premium Charter

Value for money!!!

Liked The unit was large and clean. It is very near The Bukit Nanas and Dang Wangi stations, so moving around KL is no problem.

Disliked The flooring needs an update/repair.

Liked The apartment had everything I was looking for, and the host was super friendly. The location is also great, only a 15-minute walk to Petronas' twin towers. There is also a grocery downstairs that opens 24/7

Great location. Fine if you’re out all day

Liked Great location. Had washing machine. Nice having shops and restaurants in the lobby of the hotel.

Disliked Didn’t have full kitchen equipment. The sofa was very used and sagging and the bed was a standard double so quite small. The place could do with a freshen up and lick of paint. Could do with new shower head also.

Terrible Experience

Liked For the price charged, this hotel was a major disappointment. The room was dirty and clearly not cleaned properly, with visible signs of poor hygiene throughout. Common areas also felt unclean and poorly maintained. On top of that, customer service was extremely poor. The person managing my room was unhelpful and dismissive when issues were raised. (It’s worth noting that this particular room was independently managed, so other rooms in the hotel may be better maintained) A big part of my holidays is spending time inside the hotel and actually enjoying the space, but this place didn’t make me want to stay in the room at all. Overall, it felt overpriced for a very low standard, and I would not recommend staying here.

Disliked For the price charged, this hotel was a major disappointment. The room was dirty and clearly not cleaned properly, with visible signs of poor hygiene throughout. Common areas also felt unclean and poorly maintained. On top of that, customer service was extremely poor. The person managing my room was unhelpful and dismissive when issues were raised. (It’s worth noting that this particular room was independently managed, so other rooms in the hotel may be better maintained) A big part of my holidays is spending time inside the hotel and actually enjoying the space, but this place didn’t make me want to stay in the room at all. Overall, it felt overpriced for a very low standard, and I would not recommend staying here.