Maxhome Cozy at Windmill upon Hills

4/10

Liked view nice

Disliked The room cleanliness needs to be improved. The floor was dusty. The pillows provided were too thin and old, extremely uncomfortable for sleeping. I hope the management will take note and replace them with new pillows and maintain better room hygiene."

Liked Nothing. As a host also was not friendly.

Disliked Hi there. Here is my feedback for staying at your unit. Unfortunately, this was the worst stay I have ever experienced, and the overall experience was extremely unacceptable. From the moment we arrived, the cleanliness of the unit was already a major disappointment. The chairs were visibly dirty with stains, and the furniture was covered in dust. It was clear that proper cleaning and housekeeping were not done before our check-in. The service and communication were also very poor throughout our stay. We were not informed earlier that the parking area was already full, and because of this, we had to pay for parking ourselves. This was an unexpected cost and inconvenience that could have easily been avoided if proper information was provided beforehand. I also do not understand why my personal information, including my IC number, was required. Despite providing these details, when we needed assistance during an emergency, no one answered our calls. This was very concerning, especially when guests are expected to provide personal information but cannot receive proper support when help is needed. I also contacted you to ask where to drop off the access card during check-out, but I did not receive any update or clear instruction. When I tried calling again for clarification, my calls were rejected. This was very frustrating and shows a lack of proper communication and responsibility towards guests. To make things worse, although the official check-out time was 12:00 PM, all power outlets stopped working at around 11:30 AM. Cutting off the electricity before the stated check-out time was extremely inconvenient and unacceptable. Guests should be able to use the facilities until the actual check-out time. It would be much better if a complete check-in and check-out guide was provided from the beginning, including parking information, access card return instructions, and emergency contact details. Clear communication would have prevented many of these issues.

Liked Good view and clean

Disliked But the staff are not interested to say anything when we ask something.first they will look at us like what this guy need. Not only 1 guy every one at the lobby of windmill upon hills. They was telling me in Malay {U BOLLA LINE ORANGLAA SAYATHATHAUU} then I went to the other guy he told me the locker is in the other side. So I asked him is he a new guy . He replied me no. So guys please tell them if they have any problems don’t show to the customer. They don’t have a problem the problem is to the name of the property so please make them understand. The stay was really good.when I am saying I should say everything right.

Liked Good