Macalister Terraces Hotel

Nice stay in Penang

Liked The bed was super comfortable, the shower was spacious and hot and the location was great! Max 15 mins walk to almost everything within the city centre but on a peaceful street so no loud street noises. Lots of good restaurants/street stalls closeby so breakfast was easily sorted. Photos on booking were truthful. Also, special thanks to Sai! He gave us lots of good recommendations and was happy to talk about Penang.

Disliked The cleaning could be a little more thorough. Still very good though.

Liked Spent the last two weeks visiting Kuala Lumpur and Singapore. I had very lovely stays with beautiful views, but in terms of hospitality, this was my #1 stay. I liked that a day prior to my arrival, they reached out to know when we will be arriving. On arrival, the welcome drink was so nice, had to ask where to get it. Lisa, goodness, host with the most. She gave us a map of Penang and what to do where. She also had printed out all the places we could eat, including Halal restaurants for Muslim customers. I recommend recording her as she talks because she gives you lots of details 🤭 This place was so beautiful. The reception, the multiple seating areas and art pieces were well thought out and very lovely. Our room was also really nice. For someone who gets claustrophobic in spaces without windows, I actually noticed on my last night that I didn't have a window because the space and circulation made it easy for me to not feel cramped up. There were small details that they did that made me feel they put a lot of effort to cater to different customers. Having toured George Town, I ended up liking the location because I would leave the noise and enter this quiet street where the h

Liked The property looks nice and friendly staffs.

Disliked I thought the room needed modernisation and could have been cleaner. Also, had to carry suitcases up the stairs as it doesn't have a lift.

Liked I liked the charm of the heritage courtyard house and the lovely staff, Lisa

Disliked I didn't like that they did not provide separate bottles for shampoo and conditioner. They provided a 2-in-1 body shower + shampoo. For such a lovely hotel, the small details like this is a setback. I also felt the management had an inclination to "skim" on things - e.g they also had a strict SOP on providing extra towels. If you put all these together, I am tempted to stay at another hotel for a full service & amenities even if that means paying more.

A beautiful stay in a good location

Liked Small but super cute and tidy

Disliked Nothing

Disliked Our room didn't have a window. Only some like cutouts in the Wall to the hallway. So therefore the light from the hallway came in our room and it was bright the whole night.