KLCC Ritz Residence Platinum

Exceptional

Exceptional

Liked Nice location

Booking .Com has made my travel a nightmare that I will never forget.The rating is for Booking.com a

Disliked The stay was excellent but Booking.com tried to spoil it.Booking .Com has given me one of the Worst Experience of my Life. I swear I will never do any booking through Booking.com. Booking.com is the most Useless, Pathetic, Pitful and site to do your booking. Please beware of the unprofessional, unapologetic and pathetic behavour by them. I had done a booking through Booking.com at Vortex Kualalampur almost 20 days in advance. When I reach at the property traveling from Ganting Heighland to Kualalampur, there is no response from the Property even after informing that my daughter is unwell on whats app. Then they inform that checkin will be at 3pm and then suddenly they inform that my booking was cancelled. I had made 100’s of calls to Vortex and to Booking.com only to get this response. I am stranded in middle of road in rains and with all my baggage’s and four family members. The Customer Service agent makes me wait almost for 30 minutes and says they can not help as they have cancelled my booking and I have to do a new booking. What is the use of booking in advance in that case. They said they will reimburse the difference amount, as I had to do the booking at the last moment I had to pay almost the double of the amount booked and had to pay unreasonable amount at the last moment and to settle at 2 BHK instead of 3 BHL booked earlier. They said they will reimburse only 150 RM although I had paid extra of 500 RM plus 200 RM for the taxi to new hotel.The customer service agent had mentioned that they will reimburse me the 500 RM +150 RM now it shows only 150 RM that too when I upload the receipt they say it is timed out. This is the most ridiculous site ever they tried their best to spoil my holidays and I had gone to enjoy but I was left hunting for hotels and taxis and even their response later is unreasonable and pathetic. I will try my best so that my voice reaches to thousands who book through this ridiculous site. They play with the emotions of travelers whic

Exceptional

Liked Nice accommodation.

Disliked Nothing