Shahriman86
10Reviewed March 2026
Rest and transit
Liked Room/Restaurant/ Lobby lounge
JEN Penang Georgetown by Shangri-La
Location
Magazine Road
About JEN Penang Georgetown by Shangri-La
Luxurious Amenities Enjoy a 24-hour health club, outdoor pool, and sauna for ultimate relaxation. Complimentary Wi-Fi, concierge services, and babysitting add convenience to your stay.Culinary Delights Indulge in local and international cuisine at Cafe Jen, grab a drink at the bar/lounge, or opt for room service. Don't miss the daily continental breakfast for a perfect start to your day.Convenient Location Situated in the heart of George Town, steps away from 1st Avenue Mall and KOMTAR, JEN Penang Georgetown by Shangri-La offers easy access to popular attractions. Benefit from airport shuttle service and close proximity to key landmarks.Book your stay now at JEN Penang Georgetown by Shangri-La for a memorable experience in Penang!
Check-in from 03:00 PM. Check-out by 12:00 PM.
Facilities
ElevatorFitness facilitiesGift shops or newsstandBreakfast available (surcharge)Television in common areasSafe-deposit box at front deskMultilingual staffPorter/bellhopExpress check-outLimo or town car service availableMeeting roomsWedding servicesExpress check-inPool umbrellasTours/ticket assistanceFree wired internetBraille or raised signageConference centerSnack bar/deliParking (limited spaces)Free self parkingComputer stationAirport transportation - pickup (surcharge)Pool sun loungers
Guest reviews
8.8
Excellent
Based on 184 reviews
Showing 6 of 150
humminggirl
10Reviewed March 2026
Quiet moments above the city
Liked The contrast between the busy streets and the calm inside the hotel is what I remember most. Being higher up, we had an open view over the city, and it created a sense of space that we kept coming back to throughout the stay. The club lounge became one of our favorite spots. It’s easy to drop by during the day for coffee or something refreshing, and in the evening it feels more intimate with light bites. I appreciated the option to have breakfast there instead of the main restaurant – even though the selection is smaller, it feels more curated, with touches like good cheeses and smoked salmon, and a noticeably quieter atmosphere.
Alexey_Glazunov
10Reviewed March 2026
Practical and well-organized city stay
Liked From a planning perspective, the hotel is very efficient. Its position in central George Town allows easy access to key heritage streets without needing transport. The internal connection to Komtar proved highly convenient – it’s not just about shops and cafés, but also indoor activities. The kids really enjoyed the technical museum there, which helped structure part of the day. Having free parking in this area is also a clear advantage. The room design is modern and functional, with a layout that works well for a short family stay. Soundproofing stood out – the room remained completely quiet despite the busy surroundings. The gym is spacious and well-equipped, with natural light that makes it more comfortable to use. Service quality is consistent with Shangri-La standards, though delivered in a more relaxed and informal way.
Sunshine01265774292
8Reviewed March 2026
Disappointed
Liked Booked a club room as advertised cocktails and canapes from 4pm til 7pm. It was last 2 days of our holiday so thought this would be a lovely treat! Disappointed as not as advertised, yes they had lovely canapes, and free flowing beer and wine..spirits were smirnoff vodka, spicy rum, cheap whiskey, brandy and we were told we could make our own cocktails? We did complain at club lounge and at reception but had no response. False advertising! So overall, nice rooms, quite friendly, well positioned hotel but wouldn't go back.
Stay51624972007
10Reviewed February 2026
Great hotel.
Liked We totally enjoyed our stay in this Hotel. Our room was perfect, everything was working from the smart tv, hot shower, wifi and all other amenities in the room were simply great. I would like to commend Jessica the housekeeper on the 14th floor for being so helpful and friendly. The breakfast were great! Subaiah, the Jen Cafe staff were so welcoming to us and made sure that we got what we want to eat.
johnpP1386UZ
10Reviewed February 2026
Great hotel.
Liked Really nice hotel with warm friendly staff. Breakfast is amazing for both variety and taste. Special mention to Subbiah, friendly and entertaining went beyond to make us feel comfortable. Bar bit expensive but hey that's hotels the world over.
Reviews are shared by our booking partner, Nuitée, from guests who stayed.