Imperial Heritage Hotel Melaka I City Centre I Free Wifi I Free Parking l Free Club Lounge Access

Liked We checked in at approximately 5:30 PM and went directly to our room. The air conditioning was already switched on, and we only adjusted the temperature and swing function as we did not want the room to be excessively cold. We left the hotel at approximately 8:30 PM and returned around 10:00 PM. Upon returning to the room, the air conditioning was still running, as the room remained powered by the access card. However, despite having been running for several hours, the room was still not cool. We tried adjusting the temperature and air-conditioning settings, but the room remained uncomfortable throughout the night. We were extremely tired, so we initially tried to sleep despite the room being warm. Eventually, we woke up feeling very uncomfortable and sweating. At one point, we were even considering getting ready to leave the hotel because of the room temperature. For a hotel stay, a properly functioning air-conditioning system is a basic expectation, especially when guests are paying for a comfortable room. Regarding the breakfast, I understand that the food selection does not necessarily have to be extensive, and I have no issue with that. However, I believe the food labels should accurately represent what is actually being served. For example, the label stated “Chicken Curry”, but when we opened the container, there was no chicken. It consisted mainly of curry gravy, tomatoes and dried chillies. Similarly, the dish labelled “Ikan Asam Pedas” appeared to contain only the asam pedas gravy, without any fish. I believe this is misleading to guests, as the dish name clearly indicates that the main ingredient should be present.

Ok

Liked The location is strategic

Disliked The room size is not proportionate with the toilet size

Good location, good facility (except A/C leakage), decent staff.

Liked location, strategically located & walking distance to main tourist attraction. Free parking, which is a great relief considering the challenges in getting public parking around the area.

Disliked A/C leakage at living room & masterbedroom. based on the tiles / wall condition, it is not the first time its happening. And we overheard another A/C leak issue with other rooms as well. Perhaps management can do something permanent about it. Also the sofa is pretty old & worn out. About time to change that.

Liked not satisfied, the pillow and towel was smelly

Disliked nothing