Hotel Sentral Kuala Lumpur at KL Sentral Station

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Liked location for travelling around

Disliked noisy n messy envirement

Overall experience very good value for money

Liked Friendly staff, very helpful as I requested for early check in

Disliked At night suddenly air conditioning feel hot

Liked staff very supportive -edmar pearl and kisha

Disliked Can provide toothbrush and paste?

Liked Air conditioner not working changed 2 rooms & checked out the room in night 11:00 pm moved to nearby hotel

Liked The staff is really helpful when I check in at 1.30am. she is very attentive and understanding

Liked 1. The hotel is conveniently located, with the LRT/MRT station just a 3-minute walk away. 2. The hotel also offers basement parking, making it easy to park your car and travel around the KL Sentral area using public transportation. 3. The housekeeping team works incredibly hard. It was disheartening to see them having to deal with frustrated guests during room service, especially when some guests spoke harshly to them because of issues they were unhappy about.

Disliked 1. The hotel is quite run-down and in need of refurbishment. 2. Check-in is strictly at 3:00 PM with no flexibility, even when rooms appear to be available. 3. My second room was only ready at around 6:00 PM, which was a significant delay. 4. Towels were insufficient. We initially received only one towel for two guests and had to remind the staff several times before another was provided. 5. The bathroom and walls had visible mould, making the room feel dirty and unhygienic, with an unpleasant smell. 6. The bathroom exhaust fan was not functioning. 7. The shower was damaged, making it difficult to shower comfortably as the water sprayed unevenly. 8. The air conditioner was very noisy and disrupted our sleep. 9. The breakfast was not worth the additional RM20 per person. I paid RM80 for four people and felt it did not provide good value. If it were complimentary, it would have been acceptable. 10. The hotel seriously needs to upgrade its facilities and improve its management system. 11. The carpets are old and have a musty smell in certain areas.