Hotel O Hua Kuok Inn

Liked Clean and tidy but aircond need to service

Liked The bed

Disliked Water pressure and toilet condition. The clogged toilet hole

DO NOT STAY!!!! Rooms are dirty, management are scammers and liars.

Liked DO NOT STAY!!!! Rooms are dirty, management are scammers and liars. Only giving one star for the nice receptionist. We checked in to the room and were greeted by the smell of mould. We left our belongings to go get dinner and on our return we find a COCKROACH. It was slowly clambering across the bed. We immediately went downstairs and explained the situation to the hotel receptionist. He very kindly removed our luggage (whereupon he saw the cockroach) and offered us an alternative room. We didn't want to stay in such an unclean and foul smelling accommodation so we asked the receptionist whether we would get a refund if we immediately checked out to go to a different hotel. The receptionist advised us that by contacting booking.com (who we had booked via) we should be able to undergo the process of getting a refund. He did not say anything about collecting evidence or taking a photo / video of the cockroach. The receptionist said we can get a refund without any charges. We requested the refund through Booking.com as per protocol. Booking.com told us they sent an email to the hotel requesting confirmation of a refund but it was not answered. We had to call the hotel ourselves m

Good

Very good

Pleasant