High Floor Seaview 2BR suites with Pool Sauna & Bathtub Near Gurney George Town Jazz Suites 253A

Beautiful, spacious apartment with sea view in a super convenient location.

Liked Great host; Jojo was very responsive and quick to take action. I know that I can count on him if we need something or if there are any issues. Their contractor who came to fix some maintenance issues was very efficient, accommodating and friendly. These 2 guys made our stay very nice and comfortable. I can imagine that if the situation is the opposite, it would've affected our stay. The apartment is in a great location, very convenient for Penang standard. There's a Happy Mart that's open 24/7 right downstairs and there's a mall with some shops, restaurants and huge supermarket right across the road. There is no need to drive to get food or groceries, which is quite rare for Penang. I'll be more than happy to stay in the same property the next time I travel to Penang again.

Disliked The condition of the apartment should be shown a little bit better on the photos. There are signs of water damage on the skirting boards and at the bottom of doors in both bedrooms and the living room. We accepted it because the other qualities of the apartment made up for it, like the view, design, facilities and location. Apparently Booking.com doesn't issue invoices; requesting for an invoice involved multiple requests and follow-ups. Although I have a feeling that this was delayed by Jojo's higher-ups and it wasn't Jojo's call, it shouldn't be so difficult for a business to issue an invoice when the customer paid for a product or a service. Maybe next time I'll book with Agoda, which seems to issue invoices (hopefully still does).

Always take pictures before you left the property to avoid to have a scam host try to steal your money! Avoid this host!

Liked This host is a scam—be very careful before booking with them. They tried to charge us RM1000 without proper evidence and provided extremely poor customer service. We booked for 6 days but only stayed for 3. Before leaving, we cleaned the property. The only issue was one pillowcase with some medicine on it, which we washed, and the living room carpet needed a quick hoover because my 3-year-old dropped a few biscuit crumbs while playing. Despite this, they are trying to charge us RM1000, which is completely unreasonable and shocking. We will not tolerate this and will not pay for something so unfair. I strongly warn others to be careful when booking this flat and dealing with this company. This was a horrible experience.

Disliked This host is a scam—be very careful before booking with them. They tried to charge us RM1000 without proper evidence and provided extremely poor customer service. We booked for 6 days but only stayed for 3. Before leaving, we cleaned the property. The only issue was one pillowcase with some medicine on it, which we washed, and the living room carpet needed a quick hoover because my 3-year-old dropped a few biscuit crumbs while playing. Despite this, they are trying to charge us RM1000, which is completely unreasonable and shocking. We will not tolerate this and will not pay for something so unfair. I strongly warn others to be careful when booking this flat and dealing with this company. This was a horrible experience.

great stay - we will come back

Liked All was very good

Recommended!

Liked The room is very clean and spacious, love it!

Disliked Saw few small piece tissue in the swimming pool and saw a group of people not wearing swimming suits in the swimming pool. Sauna room not functioning.