Hallmark Crown Hotel

Liked Room is expected, big enough Excellent customer service

Disliked Pipe below sink leaking Shower water will flow out even shower glass door is close Bathtub tap is leaking Aircon taking bit long to be cool

Only location, room is lack of maintenance. Front desk staff need to train.

Liked Location

Disliked Lack of maintenance, furniture broken, telephone line loosen. 3 pax but amenities only for 2 pax, then i told the front staff (a Malay lady without spec station for evening) that i wanna get the bath gel after I come back for dinner. When I'm back, she didnt even ready it. I have to go back to my room and wait for the staff to deliver it b4 we can bath.

I sincerely hope this review reaches the Operations Manager, Mr. Walter. I hope to hear from the management soon regardi

Disliked Very disappointed with our stay this time. We are regular customers and have stayed here many times, but this experience was unacceptable. We stayed for one night in Room 1225, next to the room under renovation (1226, if I remember correctly). The corridor was filled with a strong construction/paint smell, and our room also smelled strongly of paint and was dusty, with paint flakes around. The construction work started around 8:45 PM and continued with loud drilling and knocking the next day around 12 PM. We had a baby with us, which made the situation even more difficult. The biggest disappointment was that the reception did not inform us about the renovation and still assigned us a room right next to the construction area. We would have understood if we had been informed beforehand, and a different room could have been arranged. The receptionist simply said sorry without giving any proper explanation or solution. As regular customers, we expected much better communication and consideration. Very disappointed with this stay.

Revise the price

Liked Located in downtown

Disliked Quite expensive. No discount for government's staff