Grand Ion Genting Highlands

Liked Booking.com needs to investigate these hotel. Was a shocking place. Couldn't even stay there it was that bad. Do not stay there

Disliked Leaving

Misleading listing, poor communication, inaccurate room description, and unacceptable sleeping arrangements. I expect a

Liked The check-in process was straightforward, and the staff eventually delivered an additional futon with bedsheets and comforters after we contacted them. However, this only happened after we complained.

Disliked This property was falsely advertised. We booked and paid for 4 guests because the listing clearly showed two queen beds, and the photos indicated that both beds were located in the living room. However, when we arrived at almost 10:00 PM, we discovered there was only one queen bed inside a single bedroom. There were no beds in the living room as shown in the listing. Instead, we found only one folded single futon stored inside a cupboard. Before paying the security deposit, I specifically messaged the host to confirm the room layout and sleeping arrangements since we were four people, but they never responded to my question. Ironically, the only prompt message we received was the next morning asking us to transfer the security deposit. As it was already late at night, we had no realistic option but to stay. After we contacted the host and pointed out that the apartment did not match the advertised photos, they eventually brought another futon along with two bedsheets and two comforters. These should have been provided from the beginning, not only after we complained. This listing is misleading and does not accurately represent the accommodation provided. We paid based on the adv

We decided to early check out after staying for one night instead of 3. Don’t feel like holiday staying here.

Liked The high score and review could be fake. Not worth at all.

Disliked The stay was terrible. Apartment was dirty. Bedsheets was not changed. (With blood stain). Shower water pressure was too low and it’s not hot.

Liked value for money - room and bed comfortable for 3 person Property owner responsiveness

Disliked Broken cup holder Lights blinking not fi Higher than usual deposit Door handle damage

Disliked I stayed for 2 nights at Genting Ion Delemen, and unfortunately, it was a very disappointing experience. There were several cleanliness and maintenance issues throughout the room. I noticed multiple cockroaches around the sink area, which is unacceptable. The toilet light kept going off every few minutes, and we had to manually reset it from the main switch box each time. Additionally, the sink was leaking from below, causing the entire toilet floor to become wet and uncomfortable to use. The sofa was not properly cleaned, with visible dirt and debris between the cushions. The bed also had brown stains, which made it look unhygienic. In addition, the mirror door could not be closed properly due to a broken lock. The air conditioner blower was very noisy, making it uncomfortable to sleep at night. Overall, the condition of the room did not meet basic cleanliness standards, and it negatively affected our holiday. I hope the management takes these issues seriously and improves their maintenance and housekeeping.

The weather was cool

Liked The room looked clean and fresh, and all the basic stuff was there.