Grand Ion Delemen Hotel

Liked Room service very good

Disliked No

Short and sweet

Liked View was good. The room was spacious. Just nice as far as varieties of food / snacks available. Acessasibility to Wyndham Hotel was also convenient as that gave me additional activities to do around the area.

Disliked Consider to remove the carpet that was in my room as it gave an unpleasant ordour when the air-cond was shut off.

Enjoyable and relaxing stay

Liked Room: The room was very spacious, clean, and comfortable. It was also well-maintained and a pleasant place to relax. Breakfast: All the food was delicious, with plenty of choices. We were very satisfied with the breakfast provided. View: The view was absolutely beautiful, and the atmosphere was very peaceful. The morning air was fresh and refreshing. It was really enjoyable to wake up and enjoy the beautiful surroundings.

Disliked The parking area is quite far from the block, and it was a little confusing to find at first. The road to the hotel is winding and quite dark at night due to limited street lighting, making the journey a little challenging and unsafe. So guests need to be extra careful when driving.

Nothing to say

Liked The room cleanliness and comfortable

Disliked Unfortunately, my check-in experience was very disappointing and inconvenient. First, getting the key was extremely difficult. The instructions provided in the manual did not match the actual location and process. I had to go back and forth from Level 7 to Tower 4, and only later did the host provide the correct and complete details regarding the unit, which was actually located in Tower 6. I spent almost an hour going back and forth trying to find the correct mailbox and key. The incorrect instructions in the manual, combined with the delay in providing the complete information, made the check-in process extremely stressful and troublesome. Clear and accurate instructions should have been provided from the beginning to avoid wasting guests' time. Another issue was the RM200 security deposit. After check-out, guests are required to wait 3–5 working days for the deposit to be returned. I find this very inconvenient and not particularly guest-friendly, especially when the deposit was paid upfront. Overall, the experience was more complicated and troublesome than it should have been. I hope the management can improve the check-in instructions, provide complete information before guests arrive, and consider a faster process for returning the security deposit. I would appreciate a much more organised and guest-friendly experience in the future.