Geobay Hotel

Disliked The staffs was very rude and unprofessional, Very bad experience

Liked Location is good

Disliked Extremely Disappointing Experience – Terrible Staff Attitude This was one of the most unpleasant hotel check-in experiences I have ever had. The biggest problem was not simply the payment issue, but the extremely rude, dismissive and unprofessional attitude of the staff. We arrived at around 12:00 midnight to check in. We wanted to make payment using Touch ’n Go (TNG) eWallet, but the staff insisted that we were not allowed to use it. There was no proper explanation or reasonable assistance provided. Instead, we were made to wait for around 30 minutes for a bank transaction while standing there late at night. What was completely unacceptable was the staff’s attitude throughout the entire situation. He actually told us that he had many other things to do and made us feel as though we were causing him trouble. He also said that he was “helping us”, as if accommodating paying guests was some kind of personal favour. This is absolutely not the level of customer service expected from a hotel. If TNG eWallet is not accepted, the hotel should clearly state the accepted payment methods before or during the booking process. Guests should not arrive at midnight only to be treated rudely and made to feel like an inconvenience. We were paying guests, not asking for a favour. A late-night check-in should be handled professionally and courteously, especially when guests have already arrived at the hotel. Instead, the staff made an already inconvenient situation much worse because of his attitude and poor communication. I strongly recommend that the hotel management review this incident and provide proper customer-service training to the staff. Staff should never speak to guests in this manner or make guests feel that they are “trouble” simply because they are trying to complete the check-in and payment process. Very disappointing service. The staff attitude completely ruined our first impression of the hotel.

Unit generally is ok, except no window must be highlighted to us

Liked Location is good, near mall and food outlet

Disliked Room got no window. Booking.com should indicate so we know. I have phobia on room without window and didn’t rest well

Liked Housekeeping staff always smile. 😊👍 Zero body massage machine is available at the lobby. Ample parking space.