Free Parking - Big Suite Trion Kuala Lumpur by GoMain

Disliked It does not meet the basic expectations stated during the booking. Firstly, the air-conditioner does not function properly and appears not to have been serviced for a long time. It does not cool the living room and bedroom effectively. In addition, the fan remote is badly damaged and has no battery, making it unusable. Next, only two plates were provided, even though I clearly stated during the booking that four people would be staying in the unit. This caused inconvenience during our stay. Furthermore, I am very disappointed with the handling of the deposit refund. The host promised that the deposit would be returned before 10:00 PM; however, it was not refunded on the same day. The following day, the reason given was bank maintenance, yet the deposit was only returned after I personally followed up and requested it again. Had I not asked, the refund would not have been processed. This situation reflects a lack of professionalism and responsibility, as commitments made to guests should be honored without the need for repeated reminders.

Reliable and Pragmatic Stay

Liked The self-check-in instructions were clear, well-organized, and easy to follow, making arrival quick and stress-free. The host’s responses were almost immediate, reflecting professionalism and reliability even with a last-minute booking. Given it was a busy weekend, the speed and efficiency of support stood out. Overall, the stay offered excellent value compared to other options in the market.

Disliked Strong sewage smell from possible blocked drainage in the toilet.

Worst stay ever

Liked none

Disliked From A to Z -The MAIN reason of not liking was NOT stating earlier the deposit RM200 upon arriving at the property. If we got no money at that time how we gonna pay? Plus transfer within bank. We have been told deposit return upon check out. They lied.They told us their policy to return after 10pm which sucks! We really need the money after check out plus we did not bring a lot of money at that time plus they did not MENTION deposit earlier before we came to the property. The customer service also told me to understand their situation as employee. -Instruction on check in was not clear and complicated. Took 1 hour to settle at the lobby. -Card access kept problem whenever we use the lift. -House messy got hair and smelly.They did not change the mattress. -Broken sofa leg.We could not sit on it.A lot of stains like a world map on sofa n dining chairs. -They cover advertisement/ instruction with disposable towel and water which I did not notify the disposable towel was actually an add-on. -They deducted my deposit because i took the disposable towel which I thought was free.Yes, they did mention to me in the whatsapp check in instruction but I admit my mistakes for not looking it thoroughly. Thats on me. Overall experience: 1/10 Please consider again before staying at this homestay.

Very good

Liked Very clean & easy to check in . Staf peramah so senang bekerjasama 👍