Equatorial Hill Resort by Copthorne

Liked I wish they refurbished the apartment because they are very old. The sofa and the chairs are quite disgusting.

an be improved

Liked Room was Big and Clean. But outside resort was dirty and lamps not clean full with dust and no housekeeping done on my 2nd day of stay

Liked Terrible, terrible check-in experience. Check in was meant to take place at the Copthorne Hotel (which is just next door) but the check-in staff couldn't find my booking and suggested that I go to a dodgy looking motel next door instead. I wasted over an hour driving and asking around before deciding to go back to Copthorne check-in desk and insisted that they check again on the system. And guess what, my booking suddenly appeared. Very shockingly the duty manager refused to even come out and apologize. Won't be coming again for sure!

Liked All is good, the counter is fast, everything runs smoothly.