Eclipse Suites Robertson Bukit Bintang

Disliked hygiene issue and dirty beds

Dangerously misrepresented — do not book if you expect even a minimum standard of hygiene, safety or value for money.

Liked The location and views from a high floor are the only redeeming features. That’s all.

Disliked Everything. The unit was in a state of serious disrepair, completely unlike the listing photos. The front door lock frame was crumbling and rusted. All furniture was deteriorated — veneer stripped off, raw chipboard exposed. The fridge emitted a strong odour making it unusable and unhealthy. Cockroaches were moving across the kitchen and inside the closets. The bathroom had mouldy grout and was poorly maintained throughout. Walls were scratched and stained. A broken wall hook had tissue stuffed into it. We were travelling with a toddler. The manager said he could not help. Booking.com offered a token reimbursement after reviewing our photos — less than one night’s cost — and the property denied any relocation or refund whatsoever. Seven nights in a non-refundable booking that bore no resemblance to what was advertised and paid for. The worst accommodation experience of our lives. Avoid at all costs.

Liked Everything

Disliked None

Great location and pool is beautiful. Apartment basic and tired

Liked Location and pool facilities

Disliked Dated and tired interior. Bathroom needs deep clean and toilet seat replaced (stained and grotty).

Do not recommend- serious health and safety issues

Liked I will start with the positives. The location is excellent, and the gym and pool facilities are decent and well maintained. Check in was very easy.

Disliked However, there are serious health and safety issues that outweigh these positives. There was black mould on the air-conditioning unit and in the bathroom, as well as rot under the kitchen sink. These are significant health hazards, not minor maintenance problems. The room also smelled strongly of cigarette smoke, embedded in the furniture, despite being listed as non-smoking. The apartment was also dated and not as shown in the photos. While this was not the main issue, more accurate and updated photos would better reflect the true condition. The host is overseas and not directly contactable, and the on-site manager was rude and unhelpful. Communication was poor, promised call-backs and solutions never happened, and when shown the mould his response was simply, “it’s not a five-star hotel,” which was dismissive and inappropriate given the health concerns. We had booked for seven nights, but due to the above issues we only stayed the first night and left the next morning, as it was clearly not safe to remain in the property. I am an experienced traveller across both budget and higher-end accommodation. I do not expect perfection, but black mould, rot, smoke damage, and unprofessiona

Liked The location

Disliked The pillow condition, refrigerator smell bad, the lobby smell bad because of the toilet