Misleading information, disinterested staff and 'broken' room. At best a 3 star hotel.
Liked I would have given this place one star (the lowest possible), but the extensive range at the breakfast buffet (although largely-stone cold, even for supposedly 'hot' dishes) and a reasonable restaurant meal got it an extra star.
1. We arrived 45 mins before check-in time, and were told the room was not released. Fair enough, but we were not told when it WAS released and sat looking at the (nice) view until the 3pm check-in time.
2. We were then led in our vehicle by a buggy with two male staff members (it is a LONG way to the rooms). On showing us the correct bungalow they they departed, making no attempt to help with the baggage up the stairs to the bungalow.
3. The room was best described as 'tired', requiring urgent renovation.
4. There was no toilet roll holder - broken, gone and not replaced. There was only enough body lotion and shampoo for 1 person, not a coulple, so the (one) tiny cake of soap was needed.
5. The 'standard for Malaysia' by the toilet wall-mounted bidet hose handle had broken, and been inexpertly put back together. It came apart, spraying water all over the toilet enclosure (and guest).
6. The toilet was not clean and the seat was broken.
7. Most of the outle
7
725junej
2
Reviewed April 2024
Bed bugs?
Liked The staff is oke, friendly but they don’t speak very good English tho. The accomodation itself is big but very old dated. I felt like it wasn’t very clean as well. I read a review about this resort that there are bed bugs. And yes I found them too or similar insects. I was supposed to stay two more nights but after the discovery of those insects I left. I told them about the bed bugs and the guy at the reception didn’t care at all!? The breakfast is also very disappointing and not worth your money. I would not recommend this place. It has four stars probably because of the other facilities they offer. Don’t book it!
I
I785DHdeanl
4
Reviewed February 2024
Forget this hotel!
Liked Reviews of this hotel gave a 4 star rating, but frankly it was awful. Dirty, rundown and unkept. We had booked for 2 nights and prepaid, but we left the day after arriving it was that. Only thing going for it was the friendliness of the staff, but that is a Terengganu thing!
N
NigelG407
Singapore
2
Reviewed November 2023
Fundamentally flawed - the worse hotel in Malaysia.
Liked Looks good on reviews, but stay here at your peril.
Firstly on the positive side. The air conditioning was very good and the grounds pleasant to walk in.
The rooms or chalets:
The wifi doesn’t work
There is no hot water - shower, bath or wash basin
There is no bath plug - when I enquired I was told not to use the bath as it didn’t work. Absolute nonsense. There is no stopper so you need to improvise - a lemon put into the exit pipe keeps the water in the tub. Tub is about 2.5m x 2m - so the type a family may sit in. Forget enjoying yourself - no hot water and unhelpful staff.
The staff are very lazy, exceptionally lazy even by Malaysian standards. Can’t be found to operate the buggy service. Can’t take bags to reception for storage for two hours. Just so generally unhelpful. However, to get away with such extraordinarily bad service, management must be flawed to tolerate it. In short, the whole staff need to be fired and start again.
A poor experience! A local I was visiting said it used to be a good hotel which has gone down hill drastically - you can certainly say that again.
L
lyzanl
8
Reviewed November 2023
Spacious room at a reasonable price. But, Cleanliness and Optimal Room Conditions are to be improved
Liked Overall experience was good. But, there are a few things to be concerned about.
Firstly, the room was dusty. My nose became sensitive and uncomfortable when I turned on the air-conditioning.
Secondly, when I checked in during the evening, the room next to ours had used plates and utensils outside the door. The next day, when I checked out, those plates and utensils were still there, and nothing had changed. Flies were also buzzing around them. I had called the hotel staff multiple times to bring water bottles, but they didn't seem to notice or clear the things outside the room.
Thirdly, the bathroom sink was found to be obstructed. In my view, the management should prioritize ensuring the rooms are in optimal condition through thorough inspections before extending room services to guests.
Taking care of small things like keeping everything clean and paying attention to details can greatly improve the overall experience for guests.
F
Farahhsuziee
2
Reviewed July 2023
Rude staff
Liked Has the worst experience when going for candle light dinner last year. Since we are not familiar with the area and did not know where to find the venue of our candle light dinner, we asked the staff near the reception area about it. First we were replied harshly without asking us first where we are going and was told that he already told where is the parking before to us despite that we were just arrived.
At first we just ignored the staff since maybe he had mistaken us for other people. When we find our own way to the parking lot, he has the audacity to come to our car, knocked our door and scolded us rudely stating that he already told us where to park to go to the hotel room. I was so furious since it was late at night, we were already late to the candle light dinner and that staff didnt even bother to ask us where we are going before literally scolding us rudely assuming that we were other people.
When i rebuted and said where we were going and we never asked where to go to the hotel room and such, the staff just left without saying sorry. Worst attitude ever!
Mind you it was late at night, no proper lighting to see where to go and i also felt sorry if the other person be
Reviews are shared by our booking partner, Nuitée, from guests who stayed.
