CitiVilla Hotel Penang

A pleasant and comfortable stay with clean facilities, friendly staff, and great value for money.

Liked Overall, we had a pleasant stay. The room and hotel were clean and comfortable, with good parking, hot water, and WiFi. The breakfast was okay, although there could be more choices. The facilities were adequate for the price, and the location was convenient with everything nearby. Most importantly, the staff were very friendly and welcoming. Good value for money, and I would consider staying here again.

Liked Good hotel & food

Liked The room was clean. We requested an extra pillow and blanket, and they were provided without any hesitation. It was definitely worth the money.

Disliked While my husband and I were sleeping, your staff rang the doorbell and entered the room immediately without waiting for us to answer the door. They assumed that no one was inside. They informed us that their boss had instructed them to check the bathroom because the water flow was not good. However, it appears there was a lack of proper communication among the staff. We believe they should have confirmed whether the room was occupied and waited for our permission before entering, as this affected our privacy.

Liked Everything is ok.

Disliked Need to upgrade the breakfast package .