Chambers Residence, Sunway Putra Mall

Appalling condition rooms, avoid at all costs.

Liked Checking in process took ages as the staff at the reception are very slow, assuming they are at the desk. Communication was not very good as they seem to have not understood a lot of things or need constant repeating. Rooms themselves were not very good at all, they were in a state of disrepair with broken furniture and led lightings, nothing like those on the advertised pictures. The cooking utensils were in appaling condition. After complaining about the first room that had a broken sofa bed we were moved to a new room, however this room on closer inspection we found was infested with bugs. Asked the staff to do a deep clean while we were out for the day, but nothing was done, other then being promised that it would be done the following day. Unfortunately my children were petrified of the bugs as they were pretty much on all surface and walls. So we had to check out 3 nights early. Waiting for Hotels.com to give us our refund for the unused nights now.

Liked Road noise at night from traffic very loud. Kareoke noise Saturday nights /into Sunday kept us awake til 5am . Be aware reception is not 24 hrs so getting back your deposit difficult/impossible out of reception hours. Wifi poor speed and variable.

Helpful Staff

Liked I want to say a million thanks to the staff at Five Senses for their exceptional service. As a solo traveler, I made a last-minute request, and they were incredibly helpful and attentive. Their kindness and professionalism truly stood out and made my experience memorable. I deeply appreciate their effort and highly recommend their service

Liked Rubbish property to stay at, I would not recommend it: 1) Staff communication was not great, they didnt understand much English. 2) Toilet seat was broken 3) Every time we entered the bathroom / toilet, there was a terrible smell coming from the drainage 4) Kitchen light was not working 5) Bathroom & bedroom window locks were broken 6) No one came to service the apartment in 6 days that we stayed there 7) No management, only front desk staff are running this place. 8) Photos that are shown online are not real, false advertising 9) Area around the building is poor locality 10) There were no utensils in the kitchen, just one vessel which was already burned. 11) We had to take our own rubbish in a plastic bag, and take it to a room full of rubbish bins & throw it there. 12) This can be a residence building, but not as a hotel