Avoid this homestay management office at all costs – Win Home Management & Event.
Liked New
Disliked Avoid this homestay management office at all costs – Win Home Management & Event. The owner, Win, displayed a truly unpleasant attitude. Initially, she questioned the purpose of my two consecutive stays for two separate guest groups, and her tone during our message and call were disrespectful. Despite instructing her to contact me for check-in details, her office reached out to my guests instead, leading to confusion. When I raised this issue, Win questioned why my guests weren't responding, despite my clear instructions to contact me directly. During check-out, she accused us of taking her towel, we denied and explained that we will never ever take the towel that everyone have used, it’s quite disgusting. And the quality of the towels are terrible. We were not aware of how many towels she provided as we did not count during check in and check out. She even lectured us, telling us to inform them the number of towels before collecting from their cleaner, after the cleaner sent us towels. She should have educate her staffs, not educate us, the one who paying for their service. I agreed to pay her but it doesn’t meant that we taken her towel but she non-stop accusing us taking her towel. And despite my willingness to pay and deduct from the deposit, she continued to send lengthy messages with a bad attitude and making strong statement that we have taken her towel and telling me to check out the cost of the towel from the store. The evidence she provided, cleaner-taken photos of the towels collected, is not valid. Refund processing has been extremely delayed, prompting me to involve booking.com customer service to intervene. The was she keep accusing us that we taken her towel making me sick, although I denied taking the towel but still willing to let her deduct my deposit. Please, steer clear of them.